Privacy Policy

 

Last Updated: March 15, 2026

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Musical Chess by Musical Chess LLC ("we," "us," or "our") cares deeply about the privacy of its visitors and users. This Privacy Policy explains how Musical Chess collects, uses, discloses, and protects personal information when you visit the Musical Chess website (playmusicalchess.com), application ("App"), or any related services (collectively, the "Services").

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About Us

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Musical Chess LLC operates the Musical Chess educational platform designed to teach chess fundamentals to young children (ages 3+) through music, movement, and interactive lessons.​

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Consent

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By using our Services, you consent to the collection and use of information as described in this Privacy Policy. Parents and guardians provide consent on behalf of their children. Schools and educators provide consent on behalf of their students as permitted by applicable law, including COPPA's school consent exception.

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Children's Privacy (COPPA Compliance)

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Musical Chess is designed for families, including children (ages 3+) and is fully committed to complying with the Children's Online Privacy Protection Act (COPPA) and other applicable children's privacy laws.

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Parental Consent

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We do not knowingly collect personal information from children under 13 without verifiable parental consent. When a parent or guardian creates an account, they provide consent for their child to use the Services and for us to collect the limited information described in this policy.

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Information Collected from Children

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We collect only the minimum information necessary to provide our educational Services:

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• Display name or first name only (for personalization, no last names required)

• Age (to provide age-appropriate content)

• Progress data (lessons completed, puzzles solved, activities finished)

• Usage patterns (time spent, features used—for improving the experience)

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We DO NOT collect: Photos, videos, voice recordings, precise location, social media accounts, or any contact information directly from children.

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School Student Accounts

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For school subscriptions, students log in using a class code and PIN. No email or personal account is required. Schools act as the agent of parents for COPPA consent purposes under the school official exception, and may only use the Services for educational purposes.

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Parental Rights

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Parents and guardians have the right to:

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• Review personal information we have collected about their child

• Request deletion of their child's personal information

• Refuse to allow further collection or use of their child's information

• Access progress reports and activity history

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To exercise these rights, please contact us at app@playmusicalchess.com.

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No Behavioral Advertising

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We do not display advertisements to children. We do not use children's data for behavioral advertising or share it with third parties for marketing purposes.

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Data We Collect

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Information You Provide

When you subscribe to our newsletter, contact us, or make a purchase, we may collect your name, email address, shipping address, and payment information. When you visit our App, we may collect the following information:

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• Account Information: Parent/guardian name, email address, password

• Child Information: First name or display name, age

• Payment Information: Processed securely by Stripe (we do not store full card numbers)

• School Information: School name, teacher names, class names (for institutional accounts)

• Communications: Messages you send to our support team

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Information Collected Automatically​

When you visit our website, we automatically collect certain information through WIX Analytics, including your IP address, browser type, device information, pages visited, time spent on pages, and referring website. This information helps us understand how visitors use our site and improve your experience. When you visit our App, we automatically collect the following information:

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• Learning Progress: Lessons completed, puzzle attempts and success rates, video watch progress

• Activity Data: Features used, time spent in activities, achievements earned

• Device Information: Browser type, device type, operating system (for compatibility)

• Usage Analytics: Pages visited, session duration (to improve our Services)

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Information We DO NOT Collect

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• Precise geolocation data

• Biometric data

• Social media account information

• Contact lists or address books

• Photos, videos, or voice recordings from users

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How We Use Your Data

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We use the information we collect to:

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• Prove the Services: Deliver lessons, track progress, personalize the learning experience

• Improve Our Platform: Understand how users interact with our content, website, and Services to improve them

• Communicate: Send important account notifications, updates, and respond to support requests and inquiries

• Process Payments: Handle subscription billing securely

• Ensure Safety: Protect against fraud, abuse, and security threats

• Comply with Law: Meet legal obligations and respond to lawful requests

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We DO NOT use your information for advertising, selling to third parties, or creating marketing profiles.

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Data Sharing + Third-Party Services

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Service Providers​

We work with trusted third-parties to help us operate our Services:​

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• Cloud hosting providers: Secure data storage

• Stripe: Payment processing (PCI-DSS compliant) for product and subscription purchases

• Supabase: Database and authentication infrastructure

• WIX: Website hosting, analytics, and communication services

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These providers are contractually bound to protect your data and use it only for providing services to us.

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Schools + Teachers​

For school accounts, teachers and administrators can view student progress and activity data for educational purposes.

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Legal Requirements

​We may disclose information if required by law, such as in response to a court order or government request, or to protect the safety of users or the public.​

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Business Transfers

If Musical Chess LLC is acquired or merged with another company, user information may be transferred as part of that transaction. We will notify you of any such change.

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No Sale of Data

We do NOT sell, rent, or trade personal information to third parties for their marketing purposes.

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Subscriptions + Billing

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Subscription Plans
Musical Chess offers monthly and yearly subscription plans. Pricing and features are displayed at the time of purchase.

Automatic Renewal
Subscriptions automatically renew at the end of each billing period unless cancelled. You will be charged the current subscription rate at renewal.
 

Cancellation
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period, and you will retain access until then.

Refunds
Subscription fees are generally non-refundable. However, we may provide refunds on a case-by-case basis for exceptional circumstances. Contact us at app@playmusicalchess.com for refund requests.

Free Accounts
Free "Play Along Bells" accounts provide limited access to digital bell features at no cost. Free accounts may be upgraded to paid subscriptions at any time.

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School + Institutional Use

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School Subscriptions
Schools may purchase institutional subscriptions to provide access to students and teachers. School administrators are responsible for managing accounts and ensuring appropriate use.

FERPA Compliance
For school accounts, we act as a "school official" under FERPA and use student education records only for authorized educational purposes. We do not use student data for non-educational commercial purposes.

Student Data
Student data from school accounts is owned by the school. Upon request, we will provide schools with their student data or delete it when no longer needed for educational purposes.

Teacher Responsibilities
Teachers using school accounts agree to use the Services only for legitimate educational purposes and to protect student login credentials.

 

Cookies and Tracking

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Our website uses cookies and similar technologies through WIX to remember your preferences, analyze site traffic, and understand how you interact with our content. You can control cookies through your browser settings. Note that disabling cookies may affect your experience on our site.​

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Your Rights and Choices

 

Access and Portability
You have the right to request a copy of the personal information we hold about you or your child.
 

Correction
You may update or correct your account information at any time through your account settings or by contacting us.
 

Deletion
You may request deletion of your account and associated personal information. Some information may be retained as required by law or for legitimate business purposes (e.g., billing records).
 

Opt-Out of Communications
You may unsubscribe from marketing emails at any time using the link provided in each email. We will still send essential account-related communications.

To exercise any of these rights, please contact us at app@playmusicalchess.com. We will respond within 30 days.

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Data Security

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We take reasonable measures to protect your information, including:

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• Encryption of data in transit (HTTPS/TLS

• Secure password hashing

• Access controls limiting who can view personal information

• Regular security assessments

• Secure, SOC 2 compliant cloud infrastructure

 

While we strive to protect your information, no internet transmission is completely secure. If you believe your account has been compromised, please contact us immediately at app@playmusicalchess.com

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Data Retention

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We retain your information for as long as necessary to provide the Services and fulfill the purposes described in this policy, or as required by law. Progress data may be retained to provide continuous learning experiences.

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Changes to This Policy

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We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated date.​